What would we do without serendipity? I was looking through some of my archived blog posts just now and (re)stumbled across this from Dave Snowden. It’s from a blog he produced in 2008, but as relevant today as it was then. Worth (re)sharing I thought. Knowledge can only be volunteered it cannot be conscripted. You can’t make someone share their knowledge, because you can never measure if they have. You can measure information transfer or process compliance, but you can’t … Continue reading The Seven Principles of Knowledge Management